Shipping Policy

Shipping Policy

This Shipping Policy explains how orders are processed and delivered by HG Computers through www.hgcomputers.ae.

Delivery Locations

We deliver across the United Arab Emirates. Delivery availability may depend on the customer’s location and courier service coverage.

Order Processing Time

Orders are usually processed within 1 to 2 business days after payment confirmation. Processing time may be longer during weekends, public holidays, promotions, or high-demand periods.

Delivery Time

Estimated delivery time:

  • Dubai, Sharjah, Ajman: 1 to 3 business days
  • Other UAE Emirates: 2 to 5 business days

Delivery time may vary depending on product availability, courier schedule, customer location, and unforeseen delays.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before order confirmation. Free shipping may be available on selected orders or promotional offers.

Order Tracking

Once your order is shipped, we may provide tracking details by email, SMS, WhatsApp, or through your account, depending on the courier service.

Delivery Confirmation

Customers may be required to provide identification, OTP, signature, or confirmation upon delivery. Please ensure that your contact number and address are correct before placing the order.

Failed Delivery

Delivery may fail if:

  • The address is incorrect or incomplete
  • The customer is unavailable
  • The phone number is unreachable
  • Payment is not ready for cash on delivery orders
  • The location is outside courier coverage

If delivery fails, we may attempt redelivery or ask the customer to collect the order from an agreed location. Additional delivery charges may apply.

Damaged Package at Delivery

If the package appears damaged or tampered with at the time of delivery, please take photos and contact us immediately before using the product.

Delays

HG Computers is not responsible for delays caused by courier issues, weather, public holidays, customs checks, traffic, incorrect customer details, or events beyond our control.

Contact Us

For shipping-related questions, please contact:

HG Computers
Website: www.hgcomputers.ae