Return Policy

At HG Computers, we want our customers to shop with confidence. This Return Policy explains how returns, exchanges, replacements, and refunds are handled for purchases made through www.hgcomputers.ae.

Return Eligibility

Products may be accepted for return within 7 days of delivery, provided that:

• The product is unused
• The product is in its original packaging
• All accessories, manuals, warranty cards, and invoice are included
• The product is not damaged, scratched, opened, installed, or activated
• The product is in resalable condition

Non-Returnable Items

The following items may not be eligible for return unless defective:

• Opened or used electronics
• Installed computer parts
• Software, licenses, digital products, or activation keys
• Customized or specially ordered products
• Clearance or final-sale items
• Products with missing packaging or accessories
• Items damaged due to misuse, mishandling, or improper installation

Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us within 24 to 48 hours of delivery with:

• Order number
• Clear photos or video of the issue
• Product packaging photos
• Invoice copy

After inspection, we may offer repair, replacement, exchange, or refund depending on the product condition, warranty terms, and applicable UAE consumer protection rules.

Warranty Claims

Warranty claims are handled according to the manufacturer, supplier, or store warranty terms. The product may need to be inspected before approval.

Warranty claims may be rejected if the product has:

• Physical damage
• Liquid damage
• Burn marks
• Broken seals
• Unauthorized repairs
• Misuse or improper handling
• Missing serial number or invoice

Return Process

To request a return, please contact our customer support team with your order details. Our team will review your request and guide you through the next steps.

Please do not send any product back without approval from HG Computers.

Refunds

Once the returned product is received and inspected, approved refunds will be processed through the original payment method or another approved method.

Refund processing time may vary depending on the payment provider or bank.

Exchange

If the product is eligible, customers may request an exchange for the same item or another product, subject to availability and price difference.

Shipping Charges

Delivery and return shipping charges may be non-refundable unless the return is due to a wrong, damaged, or defective product sent by HG Computers.

Contact Us

For return or warranty support, please contact:

HG Computers
Website: www.hgcomputers.ae